Property Redress, Company Information &

Lease for Life Housing Group Ltd is a member of The Property Redress Scheme, one of the government

approved redress schemes for letting and property management agents.

This gives our customers access to independent dispute resolution if a complaint cannot be resolved

through our internal complaints procedure.

Redress Scheme:

The Property Redress Scheme

Membership Number: PRS037962

Renewal / Expiry Date: 13 February 2027

Details of how to make a complaint, and when you can refer a matter to The Property Redress Scheme, are set out in our Complaints Procedure below.

The Property Redress Scheme complaint portal can be accessed here:

We display the Property Redress Scheme logo and membership details on our website and in our office in

In accordance with the scheme requirements.

Stage 3 – Escalation Within the Business

If you remain dissatisfied after receiving our response, you may ask for your complaint to be reviewed by a

Director of Lease For Life Housing Group Ltd.

A Director will carry out a further review of your complaint and provide a final written response within 7

working days.